Goodie Bag Survey

Key Terms:

• Prize Draw Dates: Via participating O2 stores between 19^th September 2025 and 3^rd October 2025.
• Entry mechanic: Customers are required to scan the relevant QR code on their customer feedback card and enter their details for a chance to win a Prize (see below for details). They will need to enter their name and phone number, along with their feedback, upon entry. Data will only be used for the purpose of selecting winners and sending their Prize (if applicable).
• Draw Date: 6^th October 2025
• Prize: 1 x £500 voucher (highstreet retail brands only)
  One winner will be selected from all eligible entries to receive the Prize
  There will be 1 prize in total.

1. This Prize Draw is open to all visitors of participating O2 shops who are aged 16 or over and UK residents, but excluding employees of O2, or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. O2 reserves the right to verify the eligibility of entrants.  O2 may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless O2 is satisfied with the verification.
2. Only one entry per person and per mobile phone number (if applicable) is allowed. Entries not complying with these terms and conditions will be invalid.
3. The Prize Drawn runs during the Prize Draw Dates until the specified Closing Date. Entries received after this date and time will not be entered into the Prize Draw.
4. The instructions provided at the point of entry form part of the terms & conditions of this Prize Draw, and in the event of a conflict, these terms & conditions take precedence.
5. The winner will be selected at random from all eligible entries received. The winner will be notified within a reasonable time after the Draw Date or any subsequent draw either by email, mail or telephone. The prize is awarded conditionally upon acceptance and if a winner is unable to be contacted after a reasonable period or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at O2’s discretion.
6. O2 will not be responsible for any inability of a prize winner to take up the specified prize.
7. In the event of fraud, abuse, and/or an error affecting the proper operation of this redemption, O2 reserves the right to end or suspend the offer; amend these terms & conditions; declare void.
8. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
9. O2’s decision is final and no correspondence will be entered into.
10. O2 reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
11. All personal data shall be handled and process in accordance with our Privacy Policy, please access this here https://www.o2.co.uk/termsandconditions/privacy-policy
12. The promoter of this promotion is Telefonica UK Limited 500 Brook Drive, Reading RG2 6UU (“O2”).